FAQ – frequently asked questions

  •  Is the reception available all the time?

Yes. Our reception team is there for you 24/7, also by phone.

  • What are the check-in and check-out times?

Your room usually is ready from 2:30 pm. On the day of departure we request that you vacate your room for cleaning no later than noon. However you can arrive at any time. We store your luggage safely, both on the day of arrival and departure.

  • Should I book through a portal or directly at the hotel?

Direct bookers get a best price guarantee. Therefore, it always pays to book directly with us.

  • Is there parking and how much is parking?

The Obermühle offers free parking directly at the hotel grounds. In addition, we have video-monitored underground parking spaces, which can be booked for 15, – € per day.

  • Is it allowed to smoke in the guest rooms?

We are a non-smoking hotel. Please note that smoking is prohibited in the rooms and in all public areas. If you want to smoke, you have the option on the balcony, on the terrace or in front of the hotel entrance. Here windows and doors are to be kept closed. In case of an odor in the room we reserve the right to charge a cleaning fee and a possible loss .

  • Is breakfast included in the room rate?

Our extensive breakfast buffet is included in the room rate, daily from 7:00 to 10:30 am. On weekends and public holidays also until 11.00 am.

  • Is there a child discount?

One child up to 12 years stays for free in the parents’ bed. In the appropriate rooms we are happy to provide you a sofa bed for 35, – € per night or a cot (travel cot) for 25, – € per night. Unfortunately this service is not possible in the boutique rooms.

  • May I take my pet to the hotel?

In appropriate rooms, dogs are allowed. We charge 25, – € per animal and night. Please do not leave your dog unattended in the room. For any damage or contamination we may charge compensation. For hygienic reasons, dogs are not allowed in the restaurant at no time.

  • How much is the tourist tax and what does it include?

The tourist tax is 3 EUR per person per day. Children under 6 years are free of charge; Children between 6 and 15 years are 1 EUR. With your Gapa Card you will receive many highlights free of charge, such as 1x free entrance to the Alpspitz wave pool, free travel on all local bus lines and much more.